my recent bad experience with Glasfit

6 June 2017 14:04

I cannot believe insurance companies insist on dealing with the utter incompetent Glasfit, previously named PG Glass.

My current experience with them makes me wish they did not exist. On Friday I put in a claim to my insurance company for replacement of a windscreen. This I did after establishing the replacement price of the windscreens range from R1200 and R2400 and discovering that my excess is for windscreen replacement is only R375 so I put in a claim at about lunchtime. I waited for Glasfit to call on Friday and they didn't. I waited all weekend but NOTHING. Monday morning at about 8.15 I get a call from someone asking for the VIN number for my car. I found that strange and told her I was driving and she said she would call me in 10 minutes. I eventually stopped and waited for her to call me back. NOPE. Then I got on my way again and she eventually called me back 45 minutes later and again I was driving. In the meantime I got and SMS from my insurance company to ask me if everything was satisfactory with my claim.

They then called me and I told them the problem. The insurance company sent the VIN number through. AGAIN I would have thought that the windscreen would be ordered. At lunchtime I go to the Glasfit shop and am told that it is too late for that days delivery bit it will be there in Tuesday between 10 and 11.

I arrive at 9.50 hoping that the glass would be there but NOPE. An assistant phones head office to establish where the glass is. It is somewhere in Randburg and will be there soon, in the meantime bring the car in and they can start stripping it. Stripper states "I am reluctant to start stripping the old glass out as I would like to make sure Head Office has sent the correct one."

Eventually, I left there at 10.30 and told them when the glass had arrived they can call me and I will find the time to get there.

I pointed out to both Outsurance AND Glasfit that the glass should have been replaced on Friday and that I was extremely upset by their utter incompetence.

EVENTUALLY at 11.30 I get a call to say the glass had arrived. I returned to Glasfit at about 2.00pm and took my car in. There were no chairs available and no refreshments of any sort. All that was there was an empty water cooler and no magazines.

The glass installed is made by FUYAO and thinner than the one replaced. It does not say that it is shatterproof. Merely that it is laminated. BUT had the SABS mark on it. The tinting at the top of the glass is very pale in comparison to the old glass.

Five or six years ago when I got this car I replaced the windscreen from another supplier for a lot less than the exorbitant price quoted by Glassfit/PG Glass. When I went to have the car assessed by Glasfit Cresta I was informed by the assessor that the glass was of inferior quality because it did not say “Shatterprufe.” Now the same Glasfit shop is selling FUYAO which also does not say “shatterprufe.”

The old glass was DKG which did say shatterprufe and had the SABS mark on it