S A POST OFFICE non service

Given my recent experience of the South African Post Office I would say that Mark Barnes is failing miserably in his quest. This the email I sent to their "customer care." I really don't expect an answer but would be pleasantly surprised if I got one.: "Today I went to the Linden post Office to collect a parcel which I know has been in SA since 29 September. The overseas tracking number states "In Transit - Item being handed over to the local courier, tracking ended. Location: Local courier sorting centre,SOUTH AFRICA." As they couldn't use the foreign tracking number I looked in the delivery book and noticed that the last parcels to be delivered were 5 parcels on 27/10/2017 and before that 3 parcels on 17/10/2017. Given that I have 3 parcels waiting somewhere in the S A postal system, I have to wonder how many other peoples' parcels are sitting in the central sorting office. I cannot fault the workers at Linden, but I do find it atrocious that we have to pay for the non-delivery of parcels. Please S A Post office, get your fingers out and actually do some work or hire someone who wants to work and is prepared to actually work. According to the senders website all three of my parcels are in South Africa, but they cannot track the parcels locally because South Africa has another NON accessible system."